Customer satisfaction is our primary and foremost goal at Nyne Multimedia inc. . To achieve that, we have gathered a team of experts to answer all and any questions and concerns our valued customers may have. They can be contacted via phone 805-322-8794, 8:30 am-5 pm PST or open a support TICKET.
Also, eSUPPORT is available on our website where we provide the latest news, information and FAQ on our products. It is frequently updated with the “Latest Download Files”, and, the “Latest Knowledge-base Articles”.
We take pride in the quality of our products and we attest to that by offering one year warranty both for parts and labor.
30-Days Service Policy
If your product fails within 30 days of purchase, Nyne Multimedia inc. will gladly pay for both ways shipping, to repair or replace your unit. In this case you need to contact us within 30 days of purchase to obtain return authorization number. We use ground shipping with tracking number.
1-Year Free Parts & Labor
Nyne Multimedia inc. stands behind all our products with free parts and labor for 1-year from your date of purchase.
All Nyne Multimedia inc. products are warranted for period of one year from the date of purchase against defects in materials and workmanship. The warranty is for repair or replacement at the sole discretion of the selling dealer.If we choose to replace your product, we may replace it with a new or reconditioned unit of the same or similar design. Customer is responsible for freight charges incurred to return the product. For all other countries contact our technical support. You must send a copy of the original invoice with date of purchase. Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O. Box please). Please contact our technical support to receive a Return Authorization number (RA#) before sending your item.
Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O boxes). Please Contact us to receive a Return Authorization number (RA#) before sending your defective item.
This warranty does not cover any unit subject to abuse, neglect, incorrect wiring, water and/or physical damage, any repair or modification performed by someone other than a Nyne Multimedia inc. repair technician. Any damages resulting from legal action for breach of expressed or implied warranties shall be limited to the cost of the original purchase price of the unit. As a condition of this warranty, it is agreed that the remedy provided in this document is the sole remedy under this warranty. All liability for coincidental damages is excluded. The purchaser agrees to retain the original proof-of-purchase for establishing the effective date of this warranty. Should Nyne Multimedia inc. or an authorized dealer replace your product under warranty, this replacement shall be considered a transaction under the original warranty, and does not extend the original warranty period. This warranty is non-transferable.
NYNE Free 2 Year Extended Warranty
When you purchase directly from nyne.com, one of our “Authorized nyne Dealers” you qualify for a Free 2 Year Extended Warranty on the qualifying nyne product you purchased as shown below:
Models Bass, Aqua, Edge, Rebel and Rock- 3 Years Total Warranty
nyne will extend the warranty for an additional two years, three years total, directly to the original consumer.
Terms and Conditions: Any purchase made from a web site other than nyn.com or an Authorized nyne Dealer shown at the link below will only receive the standard one year warranty. The extended warranty is valid only on purchases made and shipped within the US and covers parts and labor to repair only. This program is effective as of 4/15/2016. Any purchase made prior to this date will not qualify for this program. All other conditions of original warranty apply.
Click Here to See Our Authorized nyne Dealer list
To get service under the Extended Warranty call 888-722-6963 8:30 am-5 pm PST M-F or go to nyne.com. A copy of the proof of purchase with date is required to validate the warranty.
60 Day Returns
You can return a new, unused product within 60 days of the date of purchase and we will happily refund the purchase price less than original shipping charges.
It’s easy to return a product:
- Log into your account or call (877) 412-7467 to initiate a return.
- An email will be send to you with instructions for returning your product.
- Ship your unused product, in its undamaged original packaging, to the address identified in our email.
- Original shipping fees will not be refunded.
- You are responsible for return shipping the products back to us and all costs involved. We recommend using a trackable, insured shipping method to be sure the product arrives undamaged.
- Product must be returned complete with all undamaged original box, packing and included accessories and paperwork in new condition.
- Please be sure to box and pack the return so it is protected during shipping.
- A minimum of 15% up to 50% restocking fee will apply to return items depending on the condition of the product and packaging when received.
- Any product returned that is not in new, unused condition will be returned to you at your expense.
No Sales Tax [except California]
Since Nyne Multimedia inc. headquarters and warehouse are located in California, Sales Tax will be applied to your order if it is shipped to a California address. There will not be any sales tax charge for shipments out of California.
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